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Dear Customers,
We have detected a email in circulation claiming to be from SingPost and spoofing the email address (singpost@umeya.com.sg) requesting payment for a package waiting for delivery. This is a scam that is trying to steal card or personal details from you. The couriers we use will never contact you for additional payment. You may find out more on the SingPost website.
To stay safe online, never enter any payment or personal details if you are sent a link in an email or SMS. When in doubt, please contact us via email at shop@umeya.com.sg, or via our contact page to verify the authenticity of any emails or SMSes sent to you before opening any links.
Please be assured that all your payment details remain secure whenever you make a purchase with us, at our website umeya.com.sg, as your payment details are never stored by us. Our e-commerce platform is powered by Shopify, which is certified Level 1 PCI DSS compliant.
In the scam email currently circulating, the 'From' email address is forged by the scammer and we do not have such a mailbox! We implement the Sender Policy Framework (SPF) to ensure that any emails that are not from our servers will get trapped in your junk mail folder.
We will be reporting this matter to SingPost and the police and a screenshot of the scam email circulating now is shown below just in case you encounter something similar. Please contact us if you have received a similar email.
Thank you for your kind attention!
Umeya