WE NOW SHIP INTERNATIONALLY TO SELECT DESTINATIONS!

COVID-19 exceptions

These are difficult times and the team at Umeya hopes that you stay safe and healthy. Our outlets remain closed but our items are available online with free delivery. We hope you will be able to find some joy in the selection of snacks we offer online, and apologise for the limited range available during this period.

Packaging

We apologise in advance if some items may not come packaged in our standard resealable bags as we are facing supply chain problems due to the COVID-19 pandemic. This is a temporary issue and we are urgently trying to source for more resealable bags. We seek your kind understanding on this matter.

Contactless delivery

 All our deliveries by our in-house courier will be contactless in nature, the courier will leave the items on your doorstep and ring your doorbell or knock on your door before stepping back to a safe distance. We ask that you acknowledge your presence, if it convenient to do so, behind your closed front door. If no one answers the door, we will attempt to call you on the phone number provided on the shipping details.

Delivery exceptions

We will endeavour to get all orders delivered as soon as possible as we know the pain of waiting for snacks to arrive. Almost all of our deliveries are proceeding smoothly, although there may be rare instances where delivery through the postal system may take 5 or more working days, and we seek your patience and kind understanding.